Send an email to our support portal with your order number, stating your desire to return or exchange the device.
Our concierge team will review your case and dispatch a prepaid shipping label directly to your email inbox.
Once the system arrives at our Muscat facility and is inspected, we release a full refund to your original payment card.
The 60-day trial period starts on the day your AÉRA 3-in-1 Comb is marked as delivered by the carrier. To initiate a return, the package must contain all original components: the device, original premium box, velvet traveler pouch, and charging cable.
If your device fails to perform due to manufacturing issues within 1 year of purchase, we replace it immediately under our fully-backed hardware warranty policy. No return fees apply for warranty replacements.
Refund transactions are credited within 5-10 business days of product inspection, depending on your local banking institution's administrative settlement velocity.
Our luxury concierge team is active 24/7. Let us assist you with your transition.
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